Explore the contact officer role in providing information and support around workplace concerns.
Understand the boundaries and responsibilities of a workplace contact officer. Explore how the role can help people find information, understand available options and access support without taking over a complaint or promising an outcome.
## Who this course is for
New or prospective contact officers and staff responsible for supporting an organisation's contact-officer network.
## Topics and learning focus
- The purpose, responsibilities and limits of the contact-officer role.
- Listening respectfully and providing information about available processes.
- Privacy, record handling and limits to confidentiality.
- Referral, escalation and maintaining appropriate boundaries.
## How this helps at work
Distinguish providing information and support from counselling, investigating or deciding a complaint. Apply the role within the organisation's own policies, training and reporting obligations.
## Career relevance
Relevant to employees appointed to contact-officer duties and HR support roles. Course completion does not itself appoint a person as a contact officer or qualify them as an investigator.
## Course planning
Ask the team to confirm the course duration. Listed delivery options: Online. Confirm current availability, entry requirements, assessment, fees and the exact completion credential before enrolling.
## Course information source
https://diversityaustralia.com.au/online-courses/